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Unlocking digital advantage in high trust sectors

baesystems.com/digital

Unlocking digital advantage in high trust sectors

Complimentary market research report

Complimentary market research report

We invited 120 digital transformation decision makers from across aerospace, defence and government to talk to us about the importance of using digital technology to gain an advantage. 
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Research overview

1

CHAPTER ONE

What are high trust organisations?

Organisations operating in government, defence and space are ‘high trust’, as they deliver critical value to society, contributing to the smooth running, physical safety and general freedoms enjoyed by UK citizens.

According to our research, a high trust organisation’s purpose is to…

61% said advance technological innovation

Advancing technological innovation is a key purpose for high trust sectors. Our research shows that this is particularly important in aerospace and defence, with high numbers of respondents agreeing.

 

  • Aerospace 63%
  • Defence 61%
  • Government 59%

51% said deliver services to UK citizens

For many high trust organisations, delivering crucial services is key to their organisational mission. These services might range from national security and defence, to government-led activities such as health, tax, or border services.

48% said create a safe and secure environment for UK citizens

Ensuring UK citizens have a safe and secure environment in which to operate and live, is listed as a key purpose for high trust organisations. In fact, a further 45% agreed that society couldn’t function without their organisation.

2

CHAPTER TWO

Digital advantage is key

Digital technology and ways of working are integral to ensuring these organisations achieve an advantage today. Our research asked what ‘advantage’ means to defence, space and government.

85%

said digital capability is key

Click on the stats below to reveal more:

35%

55%

48%

45%

The ability to change processes (55%)

For the majority (55%) of respondents, a ‘digital advantage’ correlated directly with agility, namely the ability to quickly and easily change processes to keep up with advances in today’s connected world. 

 

Defence is most likely to prioritise the ability to change processes (58%), followed by government and aerospace (54% and 53% respectively)

‹ BACK

48%

Accelerated innovation and transformation

35%

Staying ahead of the adversary

45%

Meeting and exceeding organisational goals

Accelerated innovation and transformation (48%)

Gaining an advantage is directly related to accelerated innovation and transformation for around half of high trust organisations. 


However there was a stark difference across sectors, with 57% of government respondents, and 53% of aerospace respondents, agreeing that an advantage means accelerated innovation and transformation, compared to just 29% of those from defence organisations.

‹ BACK

55%

The ability to change processes

35%

Staying ahead of the adversary

45%

Meeting and exceeding organisational goals

Staying ahead of the adversary (35%)

35% of respondents from high trust organisations believe that having an advantage means staying ahead of the adversary. Those from aerospace (42%) and defence (35%) are more likely to say this compared to government respondents (28%).

‹ BACK

55%

The ability to change processes 

48%

Accelerated innovation and transformation

45%

Meeting and exceeding organisational goals

Meeting and exceeding organisational goals (45%)

Overall, almost half (45%) of respondents from organisations operating in high trust sectors report that having an advantage in today’s connected, digital world means being able to meet and exceed their organisational goals. 


Those from defence organisations are more likely (58%) to believe that advantage allows them to meet and exceed organisational goals. This drops to 50% among those from government organisations and 30% from those in aerospace.

‹ BACK

55%

The ability to change processes

48%

Accelerated innovation and transformation

35%

Staying ahead of the adversary

3

CHAPTER THREE

So what are the barriers to achieving digital advantage?

of respondents said that having a digital advantage is crucial or very important to their organisation
face barriers to achieving a digital advantage
Achieving a digital advantage is different for organisations operating in high trust sectors. The stakes are higher because the data they are handling is more sensitive, the IT environments are more complex and the digital skill sets needed are becoming increasingly harder to find and retain. Across data, people and technology, key obstacles are standing in the way of high trust organisations becoming more digitally mature.

Data barriers

Find out more

People barriers

Find out more

Technology barriers

Find out more

Data barriers

Several key challenges exist when it comes to handling data in high trust environments, with organisations seeing it as a key barrier preventing them from becoming more digitally mature. Key challenges include:

39%

​Being unable to easily move data from one environment to another

38%

Concerns over moving data to the cloud

38%

New systems being compatible with legacy systems

33%

More sophisticated threats from external vectors/enemy states

31%

Ensuring official data is protected

People barriers

From implementing hybrid working policies to attracting and retaining talent amid digital skills shortages, organisations in high trust sectors are navigating several key people challenges. 

36%

Adopting a digital culture that employees are on-board with

34%

Attracting STEM (science, technology, engineering and mathematics) talent

33%

Finding DevOps employees that work in a secure way

31%

Implementing agile approaches/processes

29%

A lack of diversity when it comes to recruiting STEM talent

Technology barriers

Security concerns, fear of the unknown and integrating new technology with legacy systems were all cited as being technology barriers to organisations’ digital maturity journeys:

37%

Concerns over security of new technology

34%

Fear of integrating unproven technology from the start-up world

33%

Ability to integrate new technology into existing systems

30%

Our ability to embed digital in processes

28%

It’s hard to identify and on-board trusted suppliers

23%

Lack of budget to upgrade legacy systems

4

CHAPTER FOUR

The road to digital transformation

Currently, only 21% of organisations in high trust sectors are completely digitally mature. Explore their digital transformation journeys in more detail below.
Hover over the points to reveal the top characteristics of digital transformation, as voted for by respondents:
1

55%

Cloud migration
2

48%

Using data to make intelligent decisions
3

48%

Implementation of DevOps practices
4

45%

Organisational culture
5

43%

Interoperability of data
6

42%

Effective collaboration with other organisations
7

42%

Working in an agile way
1
1

55%

Cloud migration
2
2

48%

Using data to make intelligent decisions
3
3

45%

Implementation of DevOps practices
4
4

45%

Organisational culture
5
5

43%

Interoperability of data
6
6

42%

Working in an agile way
7
7

42%

Effective collaboration with other organisations

5

CHAPTER FIVE

The stakes are higher for high trust organisations. But so are the rewards.

of organisations agree that while there are challenges to overcome to achieve digital maturity, the reward in doing so is worth it.

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Read our complimentary report for further insight, research findings and analysis from industry experts.

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